A portion of a revenue officer's work involves outreach to employers, called Federal Tax Deposit Alerts.A revenue officer will help you understand your tax obligations as well as the consequences for not meeting the obligations. The revenue officer will ensure you understand your rights and obligations as a taxpayer.ACS is an IRS program that tries to directly resolve a taxpayer’s account over the phone if their situation wasn’t resolved by a response to a previously sent notice. Some of the cases assigned to a revenue officer were also previously worked by the Automated Collection System (ACS). Many collection cases begin as letters (called “notices”) sent by mail to taxpayers because the case is unresolved.You can use these tips to help verify that the revenue officer visiting you is an IRS employee: When at a home or place of business, the revenue officer can also provide an additional method to verify their identification upon request. Both forms of identification have serial numbers and photos of the employee – and you can ask to see both. The HSPD-12 card is a governmentwide standard form of identification for federal employees. Revenue officers carry two forms of official identification, IRS-issued credentials (also called a pocket commission) and a HSPD-12 card. Generally, home or business visits are unannounced due to the urgency of the matter (for example, the collection of unpaid employment taxes). Their role involves education, investigation, and appropriate enforcement actions. Revenue officers are IRS civil enforcement employees who work cases that involve an amount owed by a taxpayer or a delinquent tax return. When at a home or place of business, the revenue agent can also provide an additional method to verify their identification upon request. Revenue agents carry two forms of official identification, IRS-issued credentials (also called a pocket commission) and a HSPD-12 card. We may also visit the third party’s home or business without notification to the third party if attempts to communicate with the third party in other ways, such as letters or phone calls, are not successful. Alternatively, we may visit the third party’s home or business first to deliver the notices/letters requesting information.
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